MTS Painting was originally incorporated in 1983 as Valley East Property Services by Roger and Carol Fornoff along with the Keel family. Roger's primary focus was maintaining a high level of customer satisfaction through hard work and friendly crews. A few years later, Roger's three sons Randy, Ron, and Jason joined the company. Each brought their own experience and dedication to the mix. Thus, My Three Sons (MTS) developed into a family owned company that specializes in interior and exterior repaints for residential, commercial, and Home Owners Associations making them the area’s top choice for painting and improvement needs.
Randy and Jason became the directors of MTS Painting upon Roger's retirement in 2000. The three brothers, Randy, Ron, and Jason continue to strive to exceed customers' expectations through craftsmanship, hard work, and efficiency.
We talked with Randy about some of the fundamentals that have helped him achieved success in the company’s 32 years of business. He stated that PDCA education and fellowship have been among the most valuable tools. This knowledge has helped make him an expert in his local industry. This has translated into referrals from customers as well as painters, boosting MTS Painting sales.
Randy’s knowledge of the painting industry is deeply rooted. He is an EPA accredited teacher and training manager for RRP, has presented lead RRP seminars, has been featured on PDCA's podcast PaintED, and has presented at multiple seminars.
As a recent guest on PDCA's podcast PaintED, Randy talked about the importance of PDCA Industry Standards. He maintains they have helped him with inspections and judgments. Randy says, “[Correctly utilizing the Standards] takes the fear out of questions and handles the workmanship of your product, therefore, reducing your risk as a painting business owner.” A sample of a Standard he finds most helpful is P1 (Properly Painted Surface). Randy stresses to other painting business owners to teach their crew this Standard.
P-1 Standard - PDCA Properly Painted Surfaces Establishes criteria for determining a properly painted surface, defines touch up and repair, and determines which party to an agreement should bear the financial responsibility for such work.
This is just one of many Industry Standards. He explains this in detail on the PaintEd Podcast. Take a few minutes and listen in!
Join us August 23 and September 7 when Randy joins us for a webinar for Contractor College and demonstrates how to utilize the Standards in contracts. Standards benefit everyone. The Standards not only deal with products, they deal with issues such as qualifications, information provisions, customer expectations and complaints, handling, and billing. They protect us as a painting industry and give us the information we need to make informed choices.
I’m sure you will agree that Randy is highly qualified to give the following advice: “Raise the painting industry by becoming a member. Increase business savvy and income with expertise. Give back to the industry by sharing with like-minded contractors.”